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TERMS & CONDITIONS 

This website is operated by Deerview Fine Foods and tAunbtie Vals  Throughout the site, the terms “we”, “us” and “our” refer to Deerview Fine Foods and Aubntie Vals.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted by Wix. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

GOODS & SERVICES We provide a range of Condiments,  Preserves, Marmalades & Chutneys. Our products are available in a range of 1.1/2oz, 4oz, 8oz & 12oz round Jars, A selection of products are available in 1kg catering tubs.  By ordering from our website you are accepting the terms and conditions set out on this page.

 

ORDERS & DELIVERY We aim to deliver within 5 days subject to stock availability, however,  please allow up to 14 days for your delivery to be made. Our minimum order for free delivery is £150.00.

 

PAYMENT TERMS We ask for ‘Pro-Forma’ payment on all orders. 

CARRIAGE COSTS to England & Wales. Collections are welcome free of charge. Orders of £150 or more receives free carriage. Orders under £175.00 will automatically receive a £5.95 delivery fee. Please notify us of any damages within 48 hours.  Carriage Costs to Scotland and Northern Ireland must spend a minimum of £250 to receive free delivery, orders under this will incur a delivery charge of £19.95.

 

TITLE TO GOODS Title to goods remain with Deerview Fine Foods LLP until paid for in full, but the risk will pass to the buyer on delivery. All returned goods will be subjected to a 15% handling charge.  We do not refund return costs.

SHELF LIFE / BATCH NUMBERS Our jarred products have a best before date of 24 months from the day of production. All catering tubs have 24 month best before date. Our product batch number is the date the product was made plus 24 months. We keep records of when the products are made. We recommend that once opened the product is refrigerated and used within 3 months. Prior to opening please store in a cool place and not by a direct heat source.

 

NEW PRODUCTS/ END OF LINE New lines may be introduced at any time and may replace existing lines. We may discontinue certain products from time to time, but may replace with new lines or offer seasonal feature flavours. We may discontinue at any time and may not give notice.

 

PRICE INCREASES We reserve the right to increase our prices when we deem fit due to rising costs.

ISSUES WITH PRODUCTS Please notify us as soon as possible if you notice any problems with our products, please provide the name of the product, the best before date, who delivered it and when you received it. We will endeavour to rectify any problems.

 

FURTHER INFORMATION If you would like further information, please email us with your contact details. You can also follow us on Instagram, Facebook & Twitter.

PRIVACY POLICY AND SECURITY - In order for us to process your order we will ask for personally identifiable information relating to you including name, address, phone number, e-mail address and credit / debit card details. Note we do no store any financial details we may ask for when ordering on our website.

We will only use your personal information for the purpose(s) for which you provide it to us – including responding to your enquiries, handling orders, delivering items, processing payments, communicating with you about orders, products, services and promotional offers.  You will be added to our mailing list but you have the right to unsubscribe.

We do not pass on personal details of our customers to third parties, except where required to do so by law. 

We use cookies throughout our website. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

By visiting our website you accept and consent to the practices described in this Privacy Policy. From time to time we may revise our Privacy Policy. If we decide to do so, the changes will be posted on this page.   Our GDPR Policy.

QUERIES OR COMPLAINTS- If you have any queries about our products or need to make a complaint please fill out the contact box at the bottom of this page or send us an email, detailing you query or complaint and we will get back top you as soon as possible. 

ADDRESS - Deerview Fine Foods / Auntie Vals Unit M, The Chantry Estate, Storrington, Pulborough RH20 4AD tel 01903 746748 email info.,deerview@gmail.com

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